Guidance
How Follo's Safety Triggers Work

To enjoy as smooth and accurate an experience as possible when using Follo, it is helpful to know exactly how our Safety Triggers work.

Once activated, Follo monitors your device until you reach your destination. The app will detect unusual speed, motion, and location activity, which may indicate that you are in need of assistance.

If, during your walking journey...
...Follo detects extremely slow or no movement from your device for more than 2 minutes, then the Stopped Moving Safety Trigger will be activated.
...Your speed elevates significantly above walking pace for more than 10 seconds, then the High Speed Safety Trigger will be activated.
...Your device location deviates by more than 50m from the route displayed within the Follo app, then the Off Route Safety Trigger will be activated.
trigger
When a Safety Trigger is activated, a timed and security-enabled notification will appear on your device, like the example screen on the left.
You will have 2 minutes to confirm that you are safe, and either recalculate your route and continue walking from your current location, or deactivate Follo and end your journey.
If assistance is needed and you are able to, you can bypass the countdown to send SMS alerts immediately by pressing the ‘Alert Key Contacts’ button.
If you do not, or are unable to respond to confirm your safety by the end of the 2-minute timer, then SMS alerts will be sent to your Key Contacts automatically. An example of the SMS they will receive is shown here on the right.
What if my phone is damaged or turned off while Follo is activated?

To protect you against unwanted deactivation of Follo for any reason during your walking journey, we built our failsafe Safety Trigger, Disconnected.

This Safety Trigger will be activated, and SMS alerts sent automatically to your Key Contacts, if Follo loses connection to your device completely for 45 minutes. If you reconnect to Follo at any time during this 45-minute countdown the Safety Trigger will be deactivated, and the alert dismissed.

Due to the parameters of this Safety Trigger, we recommend that you ensure your device has enough battery power to last until you would expect to reach your destination, and that you don’t activate Follo for journeys in areas without mobile data coverage.

Disconnected
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